Employers use telephone interviews as a way of identifying and recruiting
candidates for employment. Phone interviews are often used to screen candidates
in order to narrow the pool of applicants who will be invited for in-person
interviews. They are also used as way to minimize the expenses involved in
interviewing out-of-town candidates.
While you're actively job searching, it's important to be prepared for a phone
interview on a moments notice. You never know when a recruiter or a networking
contact might call and ask if you have a few minutes to talk.
Be Prepared
Prepare for a phone interview just as you would for a regular interview.
Compile a list of your strengths and weaknesses.
In addition, plan on being prepared for a phone conversation about your
background and skills.
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Keep your resume in clear view, on the top of your desk, or tape it to the wall
near the phone, so it's at your fingertips when you need to answer questions.
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Have a short list of your accomplishments available to review.
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Have a pen and paper handy for note taking.
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Turn call-waiting off so your call isn't interrupted.
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If the time isn't convenient, ask if you could talk at another time and suggest
some alternatives.
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Clear the room - evict the kids and the pets. Turn off the stereo and the TV.
Close the door.
Practice
Talking on the phone isn't as easy as it seems. I've always found it's helpful
to practice. Have a friend or family member conduct a mock interview and tape
record it so you can see how you sound over the phone. Any cassette recorder
will work. You'll be able to hear your "ums" and "uhs" and "okays" and you can
practice reducing them from your conversational speech. Also rehearse answers
to those typical questions you'll be asked.
During the Phone Interview
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Don't smoke, chew gum, eat, or drink.
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Do keep a glass of water handy, in case you need to wet your mouth.
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Smile. Smiling will project a positive image to the listener and will change
the tone of your voice.
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Speak slowly and enunciate clearly.
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Use the person's title (Mr. or Ms. and their last name.) Only use a first name
if they ask you to.
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Don't interrupt the interviewer.
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Take your time - it's perfectly acceptable to take a moment or two to collect
your thoughts.
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Give short answers.
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Remember your goal is to set-up a face-to-face interview. After you thank the
interviewer ask if it would be possible to meet in person.
After the Interview:
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Take notes about what you were asked and how you answered.
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Remember to say "thank you." Follow with a thank
you note which reiterates your interest in the job.