JAMES P. DELANO
5555
Tippendale
(555) 555-5555
Lakeside, RI
95555
Available for Relocation
OBJECTIVE
QUALIFIED for mid-management administrative assignments requiring proven
ability to enhance operational efficiency, affect team productivity, and
maximize operating funds.
PROFESSIONAL EXPERIENCE
Twenty-year military career highlighted by promotion through increasingly
responsible decision-making capacities, including assistant officer-in-charge,
officer-in-charge, and administrator. Skill-set and accomplishments:
ADMINISTRATION: Directed the production and control of administrative and
personnel programs. Managed $256K operating budget. Trained personnel on
internal operating systems and documentation procedures. Supervised staff of up
to 45. Prepared written reports and delivered oral presentations. Created and
directed task force teams for special projects. Compiled and analyzed workload
statistics. Computer-literate.
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Implemented revised procedures to reduce error processing rate from 75% to
1.2%.
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Negotiated discounts to achieve a 64% savings (valued at $1,685,000) in travel
expenses.
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Prepared organization for annual Quality Assurance inspections; reviewer
comments included "200% improvement," reversing 3-year history of failure to
pass to highest attainable rate.
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Supervisor comments: "Unparalleled performance resulted in the flawless
processing of all required reports, travel arrangements, 100+ enlisted
evaluations, 300 personal awards, and 1,000 pay entries."
PERSONNEL/HUMAN RESOURCES: Experience includes staffing, training,
discipline, records management, travel arrangements, and benefits
administration. Directly responsible for staffing of three aircraft carriers
(typically handled by three separate individuals) with a total of 16,500
individuals matched to 64 different position descriptions. Managed personnel
support functions for 2,600-member organization.
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Turned around personnel support operations from last to #1 ranking division
among 26.
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Resolved staffing issues that resulted in accurate accounting of personnel
assets and reduced delays in filling vacancies.
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Successfully raised manning levels from 63% to 89.9% (above standard) in
limited time constraints.
CUSTOMER SERVICE: Selected to revitalize a foundering Reserve Personnel
Support Desk.
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Implemented corrective measures that transformed "a mediocre operation into a
source of pride" for the division and left 95% fewer service record maintenance
errors and a 65% reduction in customer traffic.
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Created innovative programs, such as a "Customer Command Quality Assurance
Checklist" that reduced travel liquidation time-frames from 45 days to 1
working day (standard is 5 days).
PROFESSIONAL PROFILE: Offer well-rounded and versatile background with
experience as Administrative Officer, Legal Officer, Personnel Officer,
Educational Services Officer, Ship's Secretary, and Work Center Supervisor.
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In virtually every assignment, exceeded performance criteria and assumed added
responsibilities.
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Comments from supervisors: "Unmatched in personal initiative"; "unlimited
potential"; "his wisdom and energy inspire trust and confidence"; "the
consummate professional who gets results."
CAREER HISTORY
UNITED STATES NAVY
1979-Present
Highlights include:
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Administrator (5/94-Present)
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Assistant Officer in Charge/Officer in Charge (6/90-5/94)
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Personnel Officer/Educational Services Officer (10/88-6/90)* Division Officer
(5/88-9/88)
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Staffing Manager (9/86-5/88)
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Branch Head (12/85-9/86)
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Director, Administrative Services Division (12/84-11/85)
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Administrative Office Supervisor (12/83-11/84)
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Various Admin Personnel Positions (1979-1983)
EDUCATION
Coursework and seminars included: TQL/TQM . . . Management Fundamentals . . .
AA/EEO . . . miscellaneous industry-related training.
HONORS (Partial List)
Navy Commendation Medal for meritorious service as Administrative Dept. Leading
Chief Petty Officer; three Navy Achievement Medals; Combat Action Ribbon; five
Good Conduct Awards; Air Force Outstanding Unit Award and Air Force
Organizational Excellence Award; Humanitarian Service Medal; Management
Excellence Award
TRAVEL
Guam
Hong Kong
Iceland
Japan
Philippines
Singapore
Thailand
Various U.S. regions